Delete your account
This page explains how to delete your HaulMesh account — the driver app
(com.haulmesh.driver) and the dispatcher dashboard share one account —
and exactly what happens to your data afterwards.
Two ways to do it
In the app
Open the driver app and go to Profile → Delete account. You will be asked for your password and to confirm. The account is deleted immediately and you are signed out.
By email, if you no longer have the app
Send a message to [email protected] from the email address on the account, asking us to delete it. We verify that the request comes from the account holder and complete the deletion within 30 days, usually much sooner. You do not need to reinstall the app.
What is deleted, what is kept
| Deleted | Sign-in credentials and sessions, your name, phone number and email, driver profile, licence and insurance details, regulatory identifiers (MC, DOT, CVOR, FAST card), truck records including VINs, push notification tokens, and your link to any dispatcher. |
|---|---|
| Kept for 7 years | Completed loads and the documents attached to them — bills of lading and proofs of delivery. Freight and tax law requires these to be retained, and they are also your dispatcher's own business records. They are no longer linked to your name. |
Before you can delete
Deletion is blocked in two situations, because other people depend on the outcome:
- You have a load in progress. Finish or cancel it first — an assignment cannot simply be abandoned, as a dispatcher and a broker are waiting on it.
- You are a dispatcher with drivers in your fleet. Unlink every driver first, so nobody is left attached to an account that no longer exists.
Deletion is permanent
We cannot undo it or restore your data afterwards. If you want to use HaulMesh again later, you will need to register a new account; your email address becomes free to re-register immediately.
For the full picture of what we collect and why, see our Privacy Policy. Questions: [email protected].